Frequently Asked Questions
How much is shipping?
Shipping is based on the weight of your specific order. You can call us for a quote if you would like but your exact shipping cost will be calculated automatically during your checkout process. We typically ship via UPS unless you request otherwise.
What is your return policy?
Because all items are customized and embroidered for each specific branch of the Southern Company, returns are not accepted. All sales are final. We apologize for any inconvenience this may cause.
Do you have men's and women's items?
Yes, we have a wide selection of apparel and specialty products based on availability and demand. Feel free to contact us and we will be happy to help you further if you are not finding the item you are interested in.
How do I get a quote?
Select the item and design you are interested in. Click the Get a Quote option below and fill out the information for your quote. Please note that quotes are estimated prices and are subject to change when the final order is placed due to possible details that may need to be changed at that time. Feel free to e-mail us at firstname.lastname@example.org or call 800-686-7488 and one of our agents will be happy to confirm prices with you.
What is the minimum order?
Certain products require a minimum quantity. Please contact customer service at 800-686-7488 for more details.
How do I know what my design will look like?
We will send a proof of your design via e-mail for any custom design prior to production of your order. It is critical that you review and approve your proof in a timely fashion to prevent any errors or delays.
How do I pay?
We accept all major credit cards which are processed through our secure server (SSL). Purchase orders can also be submitted online during your checkout process. Checks can also be mailed, but be aware this method can delay your order if you don’t have an established credit line with us.
What is the standard turn-around time?
All orders are scheduled to ship within 7-10 business days after final art approval and payment verification. Rush service is available.